Who we are

We’re Eastend Driving School Our website address is: https://www.goeastend.co.uk. contact@goeastend.co.uk Tel: 07932944654 Address: 15 Bowsprit Point, 167, Westferry Road, London, Greater London E14 8NT

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

when you use our forms to make an enquiry details may include the information such as your first and sir name, address, e-mail address, postcode, mobile number. This is so we can provide the services you require and for instructors to be in contact to schedule driving lessons or answer your esquires.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We will only share your details with driving instructors who are franchise of Eastend Driving School.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

contact@goeastend.co.uk Tel: 07932944654 Address: 15 Bowsprit Point, 167, Westferry Road, London, Greater London E14 8NT

Additional information

How we protect your data

When you make payment for a service online, your personal details and payment details is private and secure. We are committed to providing this security for you. We use a card authorisation processor to ensure all the details given are safe and secure. We do not keep or hold any credit or debit card details

What data breach procedures we have in place

In the unlikely event where you believe your details has been misused. Please get in touch with us immediately with the reason(s). We will try to resolve it as quick as we can. We may keep a record of your conversations to help us resolve any issues which you raise. We will do so in accordance with reporting procedures inform the Information Commissioner’s Office (ICO) as required.

Eastend Driving School Terms and Conditions

Your Driving instructor

Your driving instructor is a sole-trader and a franchisee of Eastend Driving School.

Eastend Driving School acts as an agent for your instructor in receiving your driving lessons payments. When Eastend Driving School books lessons with you, or takes any payments for your driving lessons, we act as the agent of your instructor.

The agreement for driving tuition is just between you and your driving instructor.

Cancellation and reschedules of lessons

If you or your driving instructor want to cancel or reschedule a driving lesson the at least 24 hours’ notice should be given.

If the driving instructor cancels a driving lesson without 24-hour notice, He or she will reschedule your lesson.

In a scenario where you didn’t give 24 hours prior notice to cancel lesson, you’ll be charged for the hours cancelled.  

Payment and driving lessons bookings

Pay by online, PayPal, cash or valid gift card. EE Driving School won’t take any responsibilities for payments made by any other means. If you pay your instructor directly, please get a receipt. We don’t take any responsibility for any payments made directly to your driving instructors.

Special offers and discounts

Special Introductory offers are only available to complete new learners who hold provisional licence and not to full licence holders. They can’t be used in conjunction with other offers and aren’t transferable.

Our refund policy

If you haven’t used any hours at the time of cancellation, you’ll be entitled to a full refund of any amounts paid to Eastend Driving School, subject to following points:

1. If you’ve taken hour(s) at the time of cancellation of your lesson(s) you won’t be entitled for a refund on any hour(s) used.
2. If you’ve paid using a pre-paid gift card, we won’t be able to offer a refund after redemption of the card or voucher.

Eastend Gift Cards

Eastend Gift cards is valid for period of 12 months from the date of purchase.

Gift cards have no cash value and must be redeemed against driving lessons.

Gift card is not transferable once its been redeemed.

Your Driving Lessons Insurance

Your driving instructor (ADI) (PDI) will have comprehensive insurance cover should you be involved in an accident as a learner driver, whilst in learning to drive the instructor’s tuition car or on a practical driving test.

Customer service and complaints

Your agreement is between you and your driving instructor. In the event of any issues arising, you should try to solve this with your driving instructor directly, in the first instance.  We recommend you stop taking any further tuitions with that driving instructor until the matter has been solved. We can allocate another instructor on your request.

If the matter can’t be resolved then please contact the customer service on 07932944654.